FAQ

What are the shipping times?

The shipping times depend on your delivery location. Most orders in the US are delivered within 12 – 15 working days from order processing, while International deliveries will be delivered between 30 – 40 working days from order processing.

Why did my order arrive in more than 1 package?

Orders are dispatched from our various warehouses around the world to maximize delivery times. Our warehouses stock different ranges so not all items come from the same location.

Why was I charged import and custom duties?

We may not have a warehouse in your residing country. We will ensure you get your ordered item, however we may have to cross borders to do so. All import and custom charges are then the responsibility of the customer.

Where do you ship?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment any designated military location.

How do you ship?

All overseas orders are shipped via mail service. After processing your order, we will send it to the shipping company and they will ensure delivery to you. After your order arrives in your country, your local postal service will notify you.

Why do I need to pay extra fees to my shipping company?

Depending on each shipping company's policy or customs procedure, you might be charged extra fees for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, you will be required to pay the additional fees to receive your order.